1. About these terms
These Website Terms of Use (Terms) govern access to and use of the website operated by Ramp & Co Pty Ltd trading as Ramp & Co Automations (Ramp & Co, we, us, or our) at https://rampandco.com.au (the Website).
By accessing or using the Website, you agree to these Terms and our Privacy Policy available at https://rampandco.com.au/privacy. If you do not agree, you must not use the Website.
We may update these Terms from time to time by publishing an updated version on the Website with the “Last Updated” date revised. Your continued use of the Website after changes are posted constitutes acceptance of the amended Terms. Where a change is material, we will take reasonable steps to draw it to your attention.
2. About us and our services
Ramp & Co is an AI operations, automation, and advisory consultancy based in Melbourne, Victoria, Australia. We provide advisory, audit, AI operations, automation, systems review, integration, workflow design, and managed services to organisations.
The Website provides general information about our business, services, and approach. It does not constitute an offer to supply services. All service engagements are subject to a separate written agreement, such as our Master Services Agreement and Statement of Work.
3. Permitted use
You may use the Website for lawful purposes only. You agree not to:
- use the Website in breach of any applicable law;
- attempt to gain unauthorised access to the Website, its underlying systems, servers, or data;
- interfere with or disrupt the operation, availability, or security of the Website;
- knowingly introduce malicious code, viruses, or harmful material;
- scrape, harvest, data-mine, or systematically extract Website content using automated means without our prior written consent;
- use the Website to send unsolicited commercial communications;
- impersonate another person or misrepresent your affiliation with any person or entity;
- use the Website in a way that could damage our reputation or infringe another person’s rights; or
- attempt to reverse engineer, decompile, or otherwise derive the source code of the Website.
4. Website content and no reliance
The Website is provided for general information only.
Content on the Website does not constitute legal, tax, financial, employment, cybersecurity, engineering, or other professional advice, and should not be relied on as a substitute for advice tailored to your circumstances. You should seek independent professional advice before making decisions based on Website content.
Any case studies, examples, testimonials, projections, or service descriptions are illustrative only. Past performance and case study outcomes are not guarantees of future results. Unless we expressly agree otherwise in writing, no representation on the Website is binding.
Where the Website describes services involving artificial intelligence, automation, or AI-assisted tools, the descriptions are of our general capabilities and approach. The specific deliverables, scope, limitations, and outcomes of any engagement are defined solely in the relevant service agreement. We do not guarantee specific results, savings, efficiencies, or business outcomes from our services.
5. Intellectual property
Unless otherwise stated, the Website and its content, including text, graphics, design, logos, layouts, downloads, code, and other material (Content) is owned by or licensed to us and is protected by Australian and international copyright, trade mark, and other intellectual property laws.
You may view the Website and print or download a reasonable copy of Content for your own internal, non-commercial reference, provided you do not remove proprietary notices or modify the Content.
You must not reproduce, republish, adapt, distribute, commercially exploit, or create derivative works from Content without our prior written consent, except to the extent permitted by law (including fair dealing for the purpose of study, research, criticism, or review).
The Ramp & Co, Ramp & Co Automations, and related names, logos, and marks are trade marks of Ramp & Co Pty Ltd. You must not use these marks without our prior written permission.
6. Third-party links and services
The Website may contain links to third-party sites, plug-ins, booking tools, newsletter tools, social media, analytics, or embedded services.
We do not control and are not responsible for the content, availability, accuracy, security, or privacy practices of third-party services. A link does not imply endorsement. Your use of third-party services is at your own risk and subject to their terms and policies.
If you navigate to a third-party site from the Website, we recommend reviewing that site’s terms and privacy policy before providing any personal information.
7. Cookies, analytics, and tracking
The Website may use cookies and similar technologies to improve your experience and to collect usage analytics. Details of our cookie practices, including the types of cookies used and how to manage your preferences, are set out in our Privacy Policy.
By continuing to use the Website after being informed of our cookie practices, you consent to our use of cookies as described. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Website.
8. Availability and security
We do not guarantee that the Website will be uninterrupted, error-free, secure, or always available. We may suspend, modify, withdraw, or update the Website at any time without notice.
While we take reasonable steps to secure the Website, no website is immune from cyberattack. We do not warrant that the Website is free from viruses or harmful components. You are responsible for ensuring your own systems are adequately protected.
9. Australian Consumer Law
9.1 Consumer guarantees
If you are a consumer within the meaning of the Australian Consumer Law (ACL), being Schedule 2 to the Competition and Consumer Act 2010 (Cth), you may have rights and remedies that cannot be excluded, restricted, or modified by agreement. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy conferred on you by the ACL or any other applicable law to the extent that it cannot be excluded, restricted, or modified.
Our services come with guarantees that cannot be excluded under the ACL. For major failures with services, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for the reduced value of the services. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the services rectified in a reasonable time, and if this is not done, to cancel the contract and obtain a refund for the unused portion.
9.2 Limitation of liability
Subject to clause 9.1, and to the maximum extent permitted by law:
- we exclude all warranties, representations, and conditions not expressly stated in these Terms;
- we are not liable for any indirect or consequential loss, loss of profit, loss of revenue, loss of opportunity, loss of data, or business interruption arising from or in connection with your use of, or inability to use, the Website; and
- where the law permits us to limit our liability for breach of a non-excludable guarantee relating to services, our liability is limited, at our election, to the re-supply of the relevant services or the payment of the cost of having those services re-supplied.
9.3 Services provided through the Website
To the extent that we supply services to you through or in connection with the Website (for example, responding to inquiries, providing downloadable materials, or facilitating bookings), those services are supplied with due care and skill, and are reasonably fit for the purpose for which they are commonly supplied, in accordance with the consumer guarantees under the ACL.
9.4 Unfair contract terms
We are committed to ensuring that these Terms do not contain unfair terms within the meaning of Part 2-3 of the ACL (as amended by the Treasury Laws Amendment (More Competition, Better Prices) Act 2022). If you believe that any term in these Terms is unfair, please contact us and we will consider your concern in good faith.
10. User materials and submissions
If you submit information to us through the Website (for example, through a contact form, inquiry, or booking request), you grant us a non-exclusive, royalty-free licence to use that information solely to respond to you, assess your inquiry, provide requested materials, operate the Website, and as otherwise described in our Privacy Policy.
You must not submit material that is unlawful, defamatory, infringing, obscene, misleading, or malicious. We may remove or decline to publish any material that we reasonably consider to breach these Terms or applicable law.
You retain ownership of any intellectual property rights in material you submit to us, except to the extent you assign those rights under a separate written agreement.
11. Privacy, data protection, and marketing
Our handling of personal information through the Website is described in our Privacy Policy at https://rampandco.com.au/privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Privacy and Other Legislation Amendment Act 2024 (Cth).
If we offer newsletter, download, or marketing sign-up features, any marketing communications we send will comply with applicable law, including the Spam Act 2003 (Cth), and will include a functional unsubscribe mechanism. We will not send you commercial electronic messages without your consent.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
12. Artificial intelligence disclaimer
Our Website may describe services that involve the use of artificial intelligence technologies, including third-party AI platforms and large language models. The following disclaimers apply to any such descriptions:
- AI technologies produce probabilistic outputs and may generate inaccurate, incomplete, or unexpected results. We do not guarantee the accuracy of AI-assisted outputs.
- Service descriptions on the Website reflect our general approach and capabilities. The specific scope, deliverables, accuracy targets, and limitations of any AI-related engagement are defined in the relevant service agreement.
- We do not use personal information collected through the Website to train, fine-tune, or improve any machine learning or AI model, whether owned by us or a third party.
- Where we use third-party AI services, we take reasonable steps to ensure that data is processed via API-tier access with model training opt-outs enabled, consistent with our Privacy Policy and service agreements.
13. Indemnity
You agree to indemnify and hold us harmless from and against any loss, liability, damage, cost, or expense (including reasonable legal costs) arising from or in connection with:
- your breach of these Terms;
- your unlawful or unauthorised use of the Website;
- any material you submit through the Website that infringes a third party’s rights; or
- your violation of any applicable law in connection with your use of the Website.
This indemnity does not apply to the extent that a loss arises from our negligence, wilful misconduct, or breach of these Terms, and does not limit or exclude any rights you have under the ACL or other applicable law that cannot be excluded by agreement.
14. Termination or restriction of access
We may restrict, suspend, or terminate your access to the Website at any time, without notice, if we reasonably consider it necessary for security, maintenance, legal compliance, or to respond to misuse or a breach of these Terms.
Termination of access does not affect any rights or obligations that have accrued before termination, including any accrued rights under the ACL.
15. Dispute resolution
If you have a complaint or dispute about these Terms or the Website, please contact us first using the details in clause 17. We will acknowledge your complaint within five (5) Business Days and use reasonable efforts to resolve it.
If we are unable to resolve the dispute informally, either party may refer the dispute to mediation in Melbourne, Victoria. If the dispute remains unresolved, either party may commence proceedings in the courts of Victoria.
Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief.
16. General
16.1 Governing law and jurisdiction
These Terms are governed by the laws of the State of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria and courts entitled to hear appeals therefrom.
16.2 Severability
If a provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions continue in full force and effect. The invalid provision is to be read down, or if it cannot be read down, severed, to the extent necessary to avoid invalidity.
16.3 Waiver
A failure or delay in exercising a right under these Terms does not operate as a waiver of that right.
16.4 Entire agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ramp & Co in relation to your use of the Website. They do not govern the provision of services, which are subject to separate service agreements.
16.5 No third-party rights
These Terms are not intended to confer rights on any person other than you and us.
16.6 Relationship
Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship between you and Ramp & Co.
17. Contact us
If you have any questions about these Terms, please contact us:
Ramp & Co Pty Ltd trading as Ramp & Co Automations
Email: admin@rampandco.com.au
Website: https://rampandco.com.au